Grubhub - Guidelines for Third Party Data Requests & Service of Legal Documents

These guidelines apply to non-law enforcement requests. Law enforcement and other government agencies making data requests should consult our Guidelines for Law Enforcement Authorities.

At Grubhub, we are committed to ensuring the safety, security and privacy of our diners, restaurants and delivery partners. The following guidelines should inform private parties, including civil litigants and criminal defendants, about the process for seeking records from Grubhub. We will respond to records requests in accordance with Grubhub’s Terms of Use, Privacy Policy, other relevant policies, and applicable law. These are merely guidelines and this information may change at any time.

What legal process does Grubhub require before producing data to private parties, and where should I send service of legal documents to Grubhub?

Grubhub generally requires a valid subpoena issued in accordance with applicable law before we can process private requests for information.

We require subpoenas to be personally served through our registered agent for service of process. Please consult the Secretary of State’s website for your state to find the name and contact information for Grubhub’s current registered agent. Our registered agent will accept service only if the entity to whom the document is directed matches the name of the entity registered with the Secretary of State. Our acceptance of legal process does not waive any legal objections Grubhub may have and may raise in response to the request. Our registered agent is the only channel authorized to accept service of legal documents for Grubhub Holdings Inc. and its affiliates. As such, all subpoenas sent to Grubhub Holdings Inc. via email or sent to a Grubhub office will be rejected for improper service.

Note: Please allow Grubhub reasonable time to respond to each request. Due to the high volume of requests we receive, please allow Grubhub at least 14 calendar days from the date of service to respond.

What form of requests does Grubhub require, and how are requests processed?

We review each subpoena for facial and substantive validity, and will reject requests that do not meet this bar. Among other things, we require requests to be narrowly tailored, and will reject overly broad, vague, or unduly burdensome requests. Before making a request, please check to see if the information sought is publicly available.

In order to make sure your subpoena is valid, we ask for the following:

• A sufficiently narrow and defined time period and the specific data requested within that time period
• A specific reference (ie. you must uniquely identify a diner, delivery partner or restaurant ideally by more than just a name)
• Please be advised that delivery partners are not employees of Grubhub, but rather independent third-parties. Therefore, we do not verify or provide any employment history or personnel files for these individuals.
• Your contact information (ie. name and email address and/or phone number)

When we determine that we are required by law to disclose data, we will search for and disclose data that we are reasonably able to locate and retrieve.

Note: We will not respond to emergency requests received from non-law enforcement officials. Non-law enforcement officials aware of an emergency situation should immediately and directly contact local law enforcement.

Does Grubhub provide a certificate of authentication or expert testimony?

We may provide a certification from our records custodian but are generally not able to provide in person or expert witness testimony.