We understand how annoying it is when companies give away or sell your email address, so we're not going to do that. Ever.
Having said that, by joining the mailing list, you are agreeing to receive a promotional email here and there. We try to make those as relevant as possible to you (new restaurants that deliver to you, popular joints in your neighborhood, etc.), but if you think we're doing a rotten job, you can unsubscribe at any time.
We’re serious about customer satisfaction. If there are any problems with your food order or an incorrect charge on your credit card, call us at 877-585-1085 or email email@example.com. We’re here 24/7 to help straighten any issues out.
And fair warning — banks are banks. Credits or adjustments can take up to 7–10 days to appear in your bank account.
Information GrubHub Collects
GrubHub may collect the following information from users of our Sites: first name, last name, street address, city, state, zip code, cross streets (optional), phone number, e-mail address, Sites-specific display name, GPS location (mobile), electronic signature and credit card information (GrubHub stores only last four digits) (collectively, "Personally Identifiable Information" or "PII"). GrubHub is not intended for use by children under the age of 13, and GrubHub does not knowingly collect PII from children under the age of 13. Use of the Sites requires that you register and/or create an account ("Account") or use the Sites as a guest. In addition to the PII set forth above, GrubHub may collect information regarding Account holders' GrubHub orders, gratuity amounts, favorite restaurants, customer service inquiries, service/restaurant reviews, and certain social networking preferences relating to the Sites (e.g. pages or entities you like, recommend or follow).
GrubHub also collects aggregated information, demographic information and other information that does not reveal your specific identity ("Non-PII"). Non-PII may include information about the device you use to access the Sites, information from referring websites and your engagement with the Sites. GrubHub also aggregates certain information collected by DeliveryHub and OrderHub including, but not limited to, certain order data, gratuity information, delivery locations, delivery driver mileage, and delivery driver location. GrubHub may publish these statistics or share them with third parties without including PII.
GrubHub's Use Of Collected Information
User generated content posted through the Sites such as service/restaurant reviews and certain social networking preferences (e.g. pages you "Like" or "Follow") may be viewed by the general public. Accordingly, GrubHub cannot ensure the privacy of any PII included in such user generated content.
GrubHub's Protection of PII
GrubHub uses reasonable security measures equal to or exceeding industry standard to protect PII from unauthorized access, destruction, use, modification and disclosure. Unfortunately, even with these measures, GrubHub cannot guarantee the security of PII. By using the Sites, you acknowledge and agree that GrubHub makes no such guarantee, and that you use the Sites at your own risk.
Accessing and Correcting Your PII
Registered GrubHub Account holders can access and change their own PII using the "Change" or "Edit" function on the GrubHub website. Account e-mail addresses cannot be deleted. However, an Account may be closed and GrubHub will cause the corresponding e-mail address to be scrambled. A user may then open a new Account with a different e-mail address. If you have questions regarding GrubHub's use or collection of your PII, please contact GrubHub's privacy officer at: firstname.lastname@example.org.
Twitter Contest and Giveaway Rules
What better way to buy your love than by offering you a chance to win Free Grub and other fun prizes? Of course, where there are prizes, there are rules. Here goes:
NO PURCHASE OR CONTRIBUTION NECESSARY TO ENTER OR WIN. A PURCHASE OR CONTRIBUTION WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. Any applicable taxes on prizes? You'll have to foot that bill.
Must be 13 or older and a legal US resident to play. Void where prohibited. We're lookin' at you, Papua New Guinea!
How can you participate? What prizes will be given away? That info will be tweeted from GrubHub's Twitter account.
If we post a tweet or message or tell you that we - that's GrubHub - are going to choose a contest winner, we'll be picking the winner(s) from the pool of participants that we feel followed the rules to their best of their ability.
For giveaways where prizes are awarded to participants who are the first set number to respond to a GrubHub tweet (such as, "First 10 people to…"), we count based on the timestamp associated with - the tweeted responses received.
Winners' names will be announced on Twitter. If we choose you as a winner, we will contact you to collect a bit of info from you in order to give you your prize. If we do not get a response from you within 48 hours of our initial reach out, we'll award the magnificent prize we'd set aside for you to the runner up. Que lastima!
We also reserve the right to exclude any participant if we deem a username, profile information or any of that person's tweets to be offensive in any form.
By participating in any GrubHub Twitter contests or giveaways, you give us permission to use your name/Twitter handle, profile info, and submissions when announcing a winner. What you submit to us becomes our property. That sounds menacing, doesn't it?
And our employees (and their family and friends) are not eligible to participate.
BY PARTICIPATING OR ACCEPTING A PRIZE, PARTICIPANTS RELEASE AND AGREE TO HOLD HARMLESS GRUBHUB, CONTEST OR GIVEAWAY PARTNERS, PRIZE SUPPLIERS, TWITTER AND THEIR RESPECTIVE PARENTS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND CONTRACTORS FROM ANY AND ALL EXISTING OR FUTURE ACTUAL OR ALLEGED ACTIONS, CLAIMS AND/OR LIABILITIES OF WHATEVER NATURE INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, BODILY INJURY (INCLUDING WITHOUT LIMITATION WRONGFUL DEATH AND DISABILITY), PROPERTY DAMAGE, AND LOSS OR DAMAGE OF ANY OTHER KIND, ARISING IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY, FROM ACCEPTANCE, POSSESSION, USE OF MISUSE OF THE PRIZE, PARTICIPATION IN THIS, AND/OR PARTICIPATION IN ANY CONTEST OR GIVEAWAY OR PRIZE RELATED ACTIVITIES.
Participants agree to be bound by these Rules and the decisions of GrubHub. In the event of fraud, a force majeure event, a technical error or malfunction which, at GrubHub's sole determination, materially affects the contest or giveaway, GrubHub may suspend the contest or giveaway and select potential winners from among all eligible submissions received at the time of suspension. Notice of such action will be posted at https://twitter.com/ GrubHub. GrubHub reserves the right at its sole discretion to disqualify any individual suspected of tampering with the entry process, or the operation of the contest or giveaway; or to be acting in any manner deemed by GrubHub to be in violation of the Rules; or to be acting in any manner deemed by GrubHub to be unsportsmanlike or disruptive, or with intent to annoy, abuse, threaten or harass any other person. Any fraud or attempt by an participant or any other individual to deliberately undermine the legitimate operation of the contest or giveaway may be a violation of criminal and civil laws and should such an attempt be made, GrubHub reserves the right to cooperate in the prosecution of any such individual(s) to pursue all remedies to the fullest extent permitted by law.
Sponsor: GrubHub, Inc., 111 W. Washington St., Suite 2100, Chicago, IL 60602, 877-585-7878.
RelevancyReviewers must have had a firsthand experience with the restaurant. Believe it or not, we can sort of tell…
Acceptable ContentLesson one: We can reject and remove any comment without warning or explanation. We're not going to as long as you follow our guidelines, but we do reserve that right. As for those guidelines:
- No offensive language.
- Discrimination based on the grounds of race, religion, gender, national origin, age, marital status, sexual orientation or disability will not be tolerated.
- Referencing illegal activity is not okay.
- Competing restaurants are not allowed to post negative reviews. Violation of this policy will result in permanent removal from our site without a refund.
- Allegations of health code violations are not acceptable.
AppropriateChildren under 13 are not allowed to use the site. But, hey, like the bright lights of the big city, we know our power to lure the masses does not discriminate. Let's keep it clean, even by younger standards.
Not EndorsedGrubHub does not endorse reviews, and they do not represent our views. We also don't assume liability for the content of any review.
Owned by GrubHubWe own all reviews exclusively and forever. We have the right to reproduce, modify, translate, transmit and distribute all materials relating to reviews. We are under no obligation to pay you for your reviews. All your base are belong to us.
RemovableEach review may be removed if requested by one of our users. If you are offended by something on the site, let us know.