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Email Opt Out

We understand how annoying it is when companies give away or sell your email address, so we're not going to do that. Ever.

Having said that, by joining the mailing list, you are agreeing to receive a promotional email here and there. We try to make those as relevant as possible to you (new restaurants that deliver to you, popular joints in your neighborhood, etc.), but if you think we're doing a rotten job, you can unsubscribe at any time.

Enter your email to unsubscribe

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Return Policy

We’re serious about customer satisfaction. If there are any problems with your food order or an incorrect charge on your credit card, call us at 877-585-1085 or email helpme@grubhub.com. We’re here 24/7 to help straighten any issues out.

And fair warning — banks are banks. Credits or adjustments can take up to 7–10 days to appear in your bank account.

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Privacy Policy

GrubHub Holdings Inc. ("GrubHub Holdings") collects certain information through its websites located at www.GrubHub.com and www.allmenus.com, related mobile sites, consumer mobile applications, delivery application ("DeliveryHub") and restaurant order application ("OrderHub") (collectively, "Sites"). Your privacy is important to GrubHub Holdings and this Privacy Policy lays out GrubHub Holdings' policies and procedures surrounding the collection and handling of such information. If you do not agree to all the terms and conditions of this Privacy Policy, do not use the Sites. This Privacy Policy applies only to the Sites. It does not apply to any restaurant websites, other third party services linked to GrubHub Holdings Sites or offline activities related to GrubHub Holdings services.

  1. Information GrubHub Holdings Collects

    GrubHub Holdings may collect the following information from users of our Sites: first name, last name, street address, city, state, zip code, cross streets (optional), phone number, e-mail address, Sites-specific display name, GPS location (mobile), electronic signature and credit card information (GrubHub Holdings stores only last four digits) (collectively, "Personally Identifiable Information" or "PII"). GrubHub Holdings is not intended for use by children under the age of 13, and GrubHub Holdings does not knowingly collect PII from children under the age of 13. Use of the Sites requires that you register and/or create an account ("Account") or use the Sites as a guest. In addition to the PII set forth above, GrubHub Holdings may collect information regarding Account holders' GrubHub Holdings orders, gratuity amounts, favorite restaurants, customer service inquiries, service/restaurant reviews, and certain social networking preferences relating to the Sites (e.g. pages or entities you like, recommend or follow).


    GrubHub Holdings also collects aggregated information, demographic information and other information that does not reveal your specific identity ("Non-PII"). Non-PII may include information about the device you use to access the Sites, information from referring websites and your engagement with the Sites. GrubHub Holdings also aggregates certain information collected by DeliveryHub and OrderHub including, but not limited to, certain order data, gratuity information, delivery locations, delivery driver mileage, and delivery driver location. GrubHub Holdings may publish these statistics or share them with third parties without including PII.


    GrubHub Holdings uses HTTPS cookies to collect information about you and your activity on the Sites. This information is retained perpetually. GrubHub Holdings uses this information to remember users on the Sites and to enhance users' experience on the Sites. For example, when users with GrubHub Holdings Accounts return to the Sites, cookies identify those users and allow the Sites to provide certain user-specific information such as GrubHub Holdings account information, past orders, favorite restaurants and user restaurant reviews. To learn more about cookies, visit http://www.allaboutcookies.org. GrubHub Holdings also works with third parties for the purpose of advertisement delivery on the Sites. The Non-PII collected about your visits to the Sites may be used by third parties in order to provide advertisements about goods and services of interest to you. These third parties may also set cookies to assist with advertisement delivery services. To learn more about opting-out of cookie-targeted advertising on the Sites (sometimes referred to as online behavioral advertising or OBA), visit www.AboutAds.info.

    Online trackingSome browsers allow you to indicate that you would not like your online activities tracked, using "Do Not Track" indicators ("DNT Indicators"), however, we are not obligated to respond to these indicators. Presently, we are not set up to respond to DNT Indicators. This means that while the Sites may track certain latent information about your online activities, the collected information will be used to improve your use of our Site and in ways consistent with the provisions of this Privacy Policy.

  2. GrubHub Holdings' Use Of Collected Information

    GrubHub Holdings uses PII to create users' GrubHub Holdings Accounts, to communicate with users (directly and through restaurants and delivery drivers) about GrubHub Holdings services, offer users additional services, assist with Customer service inquiries, offer promotions and special offers, charge for purchases and gratuities made through GrubHub Holdings and fulfill GrubHub Holdings orders. Users may opt to allow GrubHub Holdings to store certain PII used to create users' GrubHub Holdings Accounts, including, but not limited to, credit card information (last four digits only). GrubHub Holdings uses certain stored PII to customize future order processing for you. You may request that GrubHub Holdings cease storing certain PII at any time, but you might not be able to take advantage of certain customized features. Users may affirmatively opt-out of receiving promotional communications from GrubHub Holdings by visiting https://www.grubhub.com/legal/#emailOptOut and providing GrubHub Holdings with their e-mail address via the opt-out link. GrubHub Holdings may also use PII to enforce GrubHub Holdings Terms of Use.


    GrubHub Holdings does not sell the information it collects through the Sites to third parties. GrubHub Holdings shares collected PII with restaurants and delivery drivers only to the extent required to fulfill GrubHub Holdings orders. GrubHub Holdings also shares collected PII with third-party vendors and service providers with whom GrubHub Holdings works to provide application programming interfaces ("APIs") and other functions for the Sites in connection with the delivery of GrubHub Holdings services only to the extent necessary to provide those APIs and services. Full credit card numbers are transmitted to GrubHub Holdings' credit card processor but are not stored by GrubHub Holdings. GrubHub Holdings allows certain social media platforms to host plug-ins or widgets on the Sites which may collect certain information about those users who choose to use those plug-ins or widgets. GrubHub Holdings may also disclose PII to third parties such as attorneys, collection agencies, tribunals or law enforcement authorities pursuant to valid requests in connection with alleged violations of GrubHub Holdings terms of use and service or other alleged contract violations, infringement or similar harm to persons or property. DeliveryHub users must consent to the DeliveryHub Terms of Use (http://www.grubhub.com/deliveryhub/termsofuse).


    User generated content posted through the Sites such as service/restaurant reviews and certain social networking preferences (e.g. pages you "Like" or "Follow") may be viewed by the general public. Accordingly, GrubHub Holdings cannot ensure the privacy of any PII included in such user generated content.

  3. GrubHub Holdings' Protection of PII

    GrubHub Holdings uses reasonable security measures equal to or exceeding industry standard to protect PII from unauthorized access, destruction, use, modification and disclosure. Unfortunately, even with these measures, GrubHub Holdings cannot guarantee the security of PII. By using the Sites, you acknowledge and agree that GrubHub Holdings makes no such guarantee, and that you use the Sites at your own risk.

  4. Accessing and Correcting Your PII

    Registered GrubHub Holdings Account holders can access and change their own PII using the "Change" or "Edit" function on the GrubHub Holdings website. Account e-mail addresses cannot be deleted. However, an Account may be closed and GrubHub Holdings will cause the corresponding e-mail address to be scrambled. A user may then open a new Account with a different e-mail address. If you have questions regarding GrubHub Holdings' use or collection of your PII, please contact GrubHub Holdings' privacy officer at: accounts@grubhub.com.

  5. Privacy Policy Amendments

    GrubHub Holdings may change this Privacy Policy at any time by posting a new version on this page or on a successor page. The new version will become effective on the posting date, which will be listed at the top of the page as the effective date February 1, 2014. You agree that you will check for new versions of this Privacy Policy. By continuing to access and/or use the Sites following the posting of a new Privacy Policy version, you agree to be bound by the then-current version. If you do not agree to the terms of the new version of the Privacy Policy, you will stop using the Sites.

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Sweepstakes No sweepstakes are available at this time.

Twitter Contest and Giveaway Rules

What better way to buy your love than by offering you a chance to win Free Grub and other fun prizes? Of course, where there are prizes, there are rules. Here goes:

Participation is subject to GrubHub Holdings' Terms of Use and Privacy Policy, which are incorporated as part of these Rules.

NO PURCHASE OR CONTRIBUTION NECESSARY TO ENTER OR WIN. A PURCHASE OR CONTRIBUTION WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED. Any applicable taxes on prizes? You'll have to foot that bill.

Must be 13 or older and a legal US resident to play. Void where prohibited. We're lookin' at you, Papua New Guinea!

How can you participate? What prizes will be given away? That info will be tweeted from GrubHub Holdings' Twitter account.

If we post a tweet or message or tell you that we - that's GrubHub Holdings - are going to choose a contest winner, we'll be picking the winner(s) from the pool of participants that we feel followed the rules to their best of their ability.

For giveaways where prizes are awarded to participants who are the first set number to respond to a GrubHub Holdings tweet (such as, "First 10 people to…"), we count based on the timestamp associated with - the tweeted responses received.

Winners' names will be announced on Twitter. If we choose you as a winner, we will contact you to collect a bit of info from you in order to give you your prize. If we do not get a response from you within 48 hours of our initial reach out, we'll award the magnificent prize we'd set aside for you to the runner up. Que lastima!

We also reserve the right to exclude any participant if we deem a username, profile information or any of that person's tweets to be offensive in any form.

By participating in any GrubHub Holdings Twitter contests or giveaways, you give us permission to use your name/Twitter handle, profile info, and submissions when announcing a winner. What you submit to us becomes our property. That sounds menacing, doesn't it?

And our employees (and their family and friends) are not eligible to participate.

More legalese:

BY PARTICIPATING OR ACCEPTING A PRIZE, PARTICIPANTS RELEASE AND AGREE TO HOLD HARMLESS GRUBHUB HOLDINGS, CONTEST OR GIVEAWAY PARTNERS, PRIZE SUPPLIERS, TWITTER AND THEIR RESPECTIVE PARENTS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND CONTRACTORS FROM ANY AND ALL EXISTING OR FUTURE ACTUAL OR ALLEGED ACTIONS, CLAIMS AND/OR LIABILITIES OF WHATEVER NATURE INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, BODILY INJURY (INCLUDING WITHOUT LIMITATION WRONGFUL DEATH AND DISABILITY), PROPERTY DAMAGE, AND LOSS OR DAMAGE OF ANY OTHER KIND, ARISING IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY, FROM ACCEPTANCE, POSSESSION, USE OF MISUSE OF THE PRIZE, PARTICIPATION IN THIS, AND/OR PARTICIPATION IN ANY CONTEST OR GIVEAWAY OR PRIZE RELATED ACTIVITIES.

Participants agree to be bound by these Rules and the decisions of GrubHub Holdings. In the event of fraud, a force majeure event, a technical error or malfunction which, at GrubHub Holdings' sole determination, materially affects the contest or giveaway, GrubHub Holdings may suspend the contest or giveaway and select potential winners from among all eligible submissions received at the time of suspension. Notice of such action will be posted at https://twitter.com/GrubHub. GrubHub Holdings reserves the right at its sole discretion to disqualify any individual suspected of tampering with the entry process, or the operation of the contest or giveaway; or to be acting in any manner deemed by GrubHub Holdings to be in violation of the Rules; or to be acting in any manner deemed by GrubHub Holdings to be unsportsmanlike or disruptive, or with intent to annoy, abuse, threaten or harass any other person. Any fraud or attempt by an participant or any other individual to deliberately undermine the legitimate operation of the contest or giveaway may be a violation of criminal and civil laws and should such an attempt be made, GrubHub Holdings reserves the right to cooperate in the prosecution of any such individual(s) to pursue all remedies to the fullest extent permitted by law.

Sponsor: GrubHub Holdings Inc., 111 W. Washington St., Suite 2100, Chicago, IL 60602, 877-585-7878.

Guidelines for Reviews Reviews are approved based on the following criteria:

Relevancy

Reviewers must have had a firsthand experience with the restaurant. Believe it or not, we can sort of tell…

Acceptable Content

Lesson one: We can reject and remove any comment without warning or explanation. We're not going to as long as you follow our guidelines, but we do reserve that right. As for those guidelines:

  • No offensive language.
  • Discrimination based on the grounds of race, religion, gender, national origin, age, marital status, sexual orientation or disability will not be tolerated.
  • Referencing illegal activity is not okay.
  • Competing restaurants are not allowed to post negative reviews. Violation of this policy will result in permanent removal from our site without a refund.
  • Allegations of health code violations are not acceptable.

Appropriate

Children under 13 are not allowed to use the site. But, hey, like the bright lights of the big city, we know our power to lure the masses does not discriminate. Let's keep it clean, even by younger standards.

Not Endorsed

GrubHub Holdings does not endorse reviews, and they do not represent our views. We also don't assume liability for the content of any review.

Owned by GrubHub Holdings

We own all reviews exclusively and forever. We have the right to reproduce, modify, translate, transmit and distribute all materials relating to reviews. We are under no obligation to pay you for your reviews. All your base are belong to us.

Removable

Each review may be removed if requested by one of our users. If you are offended by something on the site, let us know.

We're Hiring!

If you fancy yourself a job with us, step into our office...

© 2015 GrubHub

Internet Explorer 6, eh? Sadly, we can no longer support your outdated internet cruiser.

Why? Because it's old. Older than the iPod, older than Windows XP, even older than East Timor. So we're pulling the plug, and some site features might not work for you. Switch over to Firefox, Google Chrome, or the latest version of IE.

Sadly, we're no longer supporting IE7.

Why? It's old, and it just can't keep up with us anymore so we're pulling the plug. This means some site features might not work for you anymore. We recommend taking a look at Firefox, Google Chrome, or the latest version of IE.