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FAQ

Starting on October 30, 2018, OrderUp will be joining Grubhub. You’ll still have access to the same great features and services you enjoyed on OrderUp, but things may look a little different.

Here’s everything you need to know.

Some content

Why is OrderUp changing to Grubhub?

OrderUp has joined the Grubhub family in select markets across the country! Starting October 30, by logging onto Grubhub, you’ll have access to the same great features and services you enjoyed on OrderUp but things may look a little different. It’s important to us that you experience a smooth transition, so if you have any questions or concerns, please email orderupsupport@grubhub.com

In what markets will OrderUp be changing to Grubhub?

OrderUp will be joining the Grubhub family in the markets below.

Columbia, MO
Fort Collins, CO
Norfolk, VA
Virginia Beach, VA
Chesapeake, VA
Stillwater, OK
Norman, OK
Oklahoma City, OK

Will my account login change?

Starting October 30, if you have never signed into Grubhub before, you will be able to sign in to Grubhub using your OrderUp credentials. If you have signed in to Grubhub before, please use your previous Grubhub credentials; your OrderUp credentials will not work on Grubhub.

My OrderUp credentials are not working on Grubhub? What should I do?

Please check that you used the same email address and password. If the issue persists, please contact orderupsupport@grubhub.com

I forgot my OrderUp password. What should I do?

Please select “Forgot Password” when trying to sign in to Grubhub. Instructions to reset your password will then be sent to you. If you have any further questions, please contact orderupsupport@grubhub.com

How will my account information be used by Grubhub?

As part of OrderUp joining the Grubhub family, your existing OrderUp account information and all other information that you submit will now be subject to the Grubhub Terms of Use and Privacy Policy. If you do not wish Grubhub to retain your OrderUp account information, please contact orderupsupport@grubhub.com

What if I have OrderUp credit in my account?

Any credit you currently have will remain in your OrderUp account and can be applied to future purchases until October 30th. After your market has transitioned to Grubhub, existing OrderUp gift cards or non-promotional credits will be eligible for a refund from OrderUp. Gift cards and non-promotional credits will not be transferred to your Grubhub account. Please contact help@orderup.com for more information and assistance.

I do not want to receive emails from Grubhub. How do I opt out?

We will be sorry to see you go, but if you no longer wish to receive Grubhub emails, you can unsubscribe by clicking on the “unsubscribe” link at the bottom of any Grubhub commercial email message. Please note that even if you unsubscribe from Grubhub commercial email messages, we may still email you non-commercial emails related to your account and your transactions on the Grubhub sites.

Will my order history be preserved on Grubhub?

If you have an existing Grubhub account, your OrderUp account history will not be reflected on Grubhub. If you have never signed up for Grubhub and you sign in using your OrderUp credentials, your OrderUp account history including address, payment methods, etc. will be reflected within your new Grubhub account.