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FAQ

Big News! Eat24 is joining Grubhub. Order from all your Eat24 favorites and more on Grubhub!


Here’s everything you need to know.

Some content


Is the Eat24 brand going away?

Yes it is. Following an extensive nationwide brand study conducted after we completed our acquisition of Eat24, and given the remarkable similarities in the look, feel, and diners of each brand, we have decided to retire the Eat24 brand later this year. It’s important to us that you experience a smooth transition, so if you have any questions or concerns, please contact our Customer Care team.

When will I no longer be able to use Eat24?

We expect to complete this transition by the end of this year. However, we encourage you to start ordering on Grubhub right now! Everything you enjoy on Eat24, including the ordering experience and restaurants you can choose from, is available on Grubhub.

Will all of the restaurants from Eat24 be available on Grubhub?

Yes, a vast majority of the restaurants you’ve ordered from in the past are available on Grubhub. In fact, you’ll see very little difference between the Eat24 and Grubhub user experiences. We’ve worked hard to provide Eat24 diners with access to the same restaurants, recommendations and functionality as Grubhub diners.

What will my restaurant need to do to prepare?

Most likely, nothing! Your restaurant is likely already listed on both Grubhub and Eat24. As diners migrate from Eat24 to Grubhub, you should see the mix of orders skew more to Grubhub than Eat24. If you have any questions, or experience any difficulties, contact our Account Management team at 855-969-6887.

I used Eat24 for catering. Can I use Grubhub for catering?

Yes! Please visit Grubhub for Work for all your catering needs, where you’ll be asked to create a new login for your business.Once you do that, you’ll be able to select from thousands of restaurants for your catering needs.

Are there any terms and conditions that apply to concessions I receive during the migration?

*For one-time use only. Cannot be combined with other discounts or cash. Order must be $15, before tax, tip and any delivery fee. Only valid on personal (non-corporate accounts). Offer valid for limited time only. Enter promo code at grubhub.com/promoterms to see additional restrictions.

I do not want to receive emails from Grubhub. How do I opt out?

We will be sorry to see you go. But, if you no longer wish to receive Grubhub emails, you can unsubscribe by clicking on the “unsubscribe” link at the bottom of any commercial email message. Please note that even if you unsubscribe from commercial email messages but continue to use the Grubhub services, we may still e-mail you non-commercial e-mails related to your account and your transactions on the Grubhub sites.