FAQ

Brave New World Grubhub.com.

Hi. We changed some things. Made some things different. Made a lot of things better. And now we’re going to tell you about those things. And answer questions.

Sort of. It’s an upgraded version of the Grubhub you’re used to. So, while the core functionality is nothing new, there are more than enough tweaks and new features built into to justify calling it “all new” or “sparkling” or whatever you want to call it.Also, it looks better. A lot better. Like our CEO after a haircut.

Uh… we replaced it with the new one? Why else would we have made a new one? It’s like what people do with iPhones or Corollas, you know? Upgrade and never look back.

We’re upgrading plenty of things, and more features are coming soon. But, for now, yeah, it’s better – filters are improved, search got an overhaul, and we’re finally recommending things based on what people near you are in to.And, hey, thanks for saying it looks better. We thought so, too.

We upgraded our login, so you’ll have to re-sign in the first time you use the new site.If you forget any of your details, the “Forgot your password” button will get you all sorted out.

To be honest, we couldn’t do a redesign without moving a few things around and tweaking some features. Each change we made was based on user feedback and expectations, but if you have any questions or concerns about various features, please send them in Red Feedback widget on the right side of your screen.

Maybe we should have answered this question first? Anyway, we let you order food online from a lot of restaurants in a lot of cities around America. Like, 900+ cities and tens of thousands of restaurants.In short: if you want to order delivery or pickup, this is an easier way for you to do that from a huge variety of restaurants.

You enter your address and click “Search.” You’ll see a list of restaurants delivering to you, along with nearby pickup options. Click the one you’re into, do the same for anything you’re feeling on its menu and hit “Proceed to Checkout.”Do that whole “ordering something on the Internet” checkout thing and we’ll notify the restaurant to begin prepping your food. Done.

We send your order to the restaurant as soon as you hit the button. The restaurant tells us they’re working on the order, we email you a receipt and text you a confirmation.

Yes, of course! Just reply to a confirmation with the word STOP. Heads up: if you use Google Voice, you’ll need to reply directly through their site and/or app.

Check your spam folder, make sure your email account isn’t acting weird, and, if all else fails, reach us on our Contact Us Page.

You’ll want to check our Contact Us Page.

You’ll want to call the restaurant. Check your order confirmation email for their phone number. Or, if you’d like, you can reach out to Grubhub’s Customer Care team on our Contact Us Page.

If you’re hearing that they’ve not received your order, reach us immediately on our Contact Us Page and we’ll get things sorted out.

If there’s a problem with your order, please call the restaurant and let them know. You can find that phone number in your order confirmation email.Of course, you can reach out to our Customer Care Team on our Contact Us Page.

We’re around 24/7 to fix these things.

The best way is to make sure you enter your address as specifically as possible. The search results will be tailored to restaurants that deliver to that address or restaurants that are within a reasonable distance offering pickup.

Here’s where you can see everything you’ve ordered in the past. Which is helpful for a few reasons. One, you can reorder anything you loved in just a few clicks. Of course, you’ll get the chance to edit the order to add anything else you’d want or remove anything you don’t need this time around. The second, of course, is to view and print receipts. If you’re into that sort of thing, anyway.

Grubhub is free to use. You’ll have to pay for the food and, if you opt for delivery, you may notice that the restaurant charges a fee for delivery. In that case, the fee is set by the restaurant and would apply even if you placed your order by phone.

The restaurants we work with are contractually obligated to match the prices they have set on their menus. If you see any discrepancies, reach us on our Contact Us page and we’ll talk to the restaurant.

In some cases, yes. Restaurants often require a minimum order size to deliver an order.

Yep. During checkout, you’ll have the opportunity to save a credit card, add a credit card or remove a credit card.

To change your credit card info, click “your name” in the top right corner of the page. Options to edit your saved payment details are hiding in there.

Your card is charged as soon as you place your order, just as it would be when ordering over the phone.

Yep. We never share any of these details with restaurants, and we encrypt everything the second you hit that “order” button. We use Verisign, which is the leader in SSL encryption, to make sure no one (including us) can see those details.

If you have a promo code, you’ll be able to enter it during checkout and we’ll adjust your order total to factor in the discount. It’s important to note here that you can only use one discount per order.

Your username is often the email address you would have used to register your account. As for the password, you can click the “Forgot My Password” link and we’ll get you sorted out.And if you still need a reminder of that username, the “Forgot Username” button and the fields that pop up when you click it will trigger an email reminder of that name.

Unfortunately, no. Because that email is tied to your username, you can only have one account per email address.

Yep. Any address you use to place an order will be saved to your account. You can even label each one to make things easier.And if things don’t work out with “future husband,” you can delete any stored addresses by clicking your name in the top right corner of the page (make sure you’re logged in, of course!).

You can, yeah. When checking out, you’ll have the option to save any delivery instructions to that address.

Our restaurants determine their own delivery ranges, so it’s possible – if you’re browsing by neighborhood, city or landmark rather than a specific address – that a specific restaurant listed won’t deliver to you. To be sure right from the start, we recommend you search using a specific address. If you’re not 100% sure of the address, it’s best to be as specific as you possibly can.

They’re from Grubhub users just like you. In fact, you can review any restaurant you’ve ordered from on our website.

Any time you see a restaurant’s rating displayed, you can click that section to add your own two cents. If you need real-time support, reach us on our Contact Us Page.

It’s exactly the same as ordering for delivery, minus the “delivery” part. Instead, the restaurant will let you know when to expect the food to be ready, and you’ll shuffle over to grab it and go.Oh, and please remember to have an ID handy when picking your food up. Restaurants like to make sure that their food is heading off with the proper person.

We offer the option to decline things like napkins, plastic-ware and other unnecessary items during checkout. Hey, it’s a start.

Any bags we give to our restaurants for packaging purposes are “greener” than your average bag. As in, they’re 100% biodegradable. That said, please recycle them if possible in your area. We’re over that whole “bag in the wind” scene from American Beauty, and we hope you are, too.

All of your standards are supported:

  • Internet Explorer 10 (and up)
  • Firefox
  • Safari
  • Chrome

If you’re running into issues, go ahead and reach out to us on our Contact Us page.