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How do I use GrubHub?

Enter your address and we'll show you restaurants near you that offer pickup or delivery. From there, you can easily place your order online or by phone.

How do I order online?

Choose from one of our online ordering enabled restaurants, peruse the menu and select the items you'd like to order with a click. If options are required, e.g. pizza toppings, you'll be prompted to choose them. Once you're through with ordering, click the green "Finish Ordering" button on the left and follow the checkout instructions from there.

What is Track Your Grub?

When you order from one of our Track Your Grub restaurants, you'll receive order updates via text message and through our app. We'll tell you when orders are confirmed, headed out for delivery, ready to be picked up, etc. For some restaurants, we even offer a snazzy map that lets you watch your delivery sail toward your location in real-time. For the text alerts, standard messaging and data rates may apply - reply STOP to unsubscribe.

Where is my food?

Check the status of your current order here.

Can I change my order after I place it?

Maybe. If you placed your order in the last five minutes, you can click here to submit a change request. But fair warning - if the restaurant has already started working on your order, they may not be able to change it. The sooner you can let us know, the better off you'll be.

Did my order go through?

Head here to check the status of your order.

Why do I see multiple charges from GrubHub?

If your order total was adjusted for any reason, you'll see a separate transaction for the correct amount, and the original charge will be voided and disappear after a few days. And if you entered the wrong zip code or a bad CVV, there's also the possibility of a duplicate charge showing up, but it too will disappear in a matter of days.

Does it cost anything extra?

Nope. It is free to use GrubHub's service to place phone and online orders. We don't add any fees to the prices charged by our restaurants and delivery services.

If this is all free, how do you make money?

We thought this might come up. We charge the restaurant a small fee for each order we provide to them. So if you order 7 times from, say, Hank's Ham Shoppe, they will give us 7 tiny chunks of cash.

Is your site secure? How can I be sure?

You know it. We employ all the security standards you know and love (think SSL), and only share what’s necessary to communicate your order to the restaurant (address and phone number – not payment details). On top of that, all of our physical data is kept in very secure locations – think that ancient temple at the beginning of Raiders of the Lost Ark and you're halfway there.

What about credit card info?

Nobody sees any of it. Ever. The information is securely transmitted, and your monthly statement will reflect a charge from GrubHub.

Can I buy Free Grub or a gift card?

Unfortunately, you can't. Free Grub codes are promotional or service credit codes, which are not purchased directly by you, the consumer. Our gift card program is in the middle of being revamped. All previously issued gift cards will still be honored, don't worry.

How can I use my Free Grub code?

Free Grub codes may be applied to any restaurant that accepts pre-paid orders. During payment, you simply enter the Free Grub code.

How can I find out how much Free Grub I have remaining?

Head here and enter your promo code in the box at the top of the page.

What if I lost my Free Grub code?

You can email helpme@grubhub.com or contact Customer Service and someone will be glad to help you out.

What if my Free Grub doesn't cover the cost of my order?

You'll have to pay the rest with a credit or debit card. The remaining balance may not be paid with cash.

Do I have to use the entire Free Grub code on one order?

Nope, you can use the remaining balance on any future orders. Just be sure to use the same Free Grub code.

Help! I have more questions about my Free Grub. What do I do?

Just email helpme@grubhub.com or contact Customer Service.

This is too good to be true - what's the catch?

No catch. Just standard Free Grub code stuff, read the (very boring) fine print here.

Y'all offer corporate or business accounts?

Absolutely. Your business can get a corporate account courtesy of our colleagues, Seamless. Check out this link to get started.

Can I order catering through GrubHub?

You sure can. You'll need to sign up for one of these corporate accounts that our colleagues at Seamless offer. From there, you'll be all set to fill any ol' occasion with a cornucopia of eats.

I have a question that wasn't addressed!

No worries, we have the answer. Just click here and our Customer Service will cure what ails ye.

Why did you charge me $1?

It's an authorization charge. Long story short, we're asking your bank if your account is real. All charges will drop off in a few days.


If you still have questions, you can email helpme@grubhub.com.

And if you could, please include the purchase amount, the order date and the last four digits of your card. We'll get back to you ASAP

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