Click a question to go directly to the answer
- How do I use GrubHub?
- How do I order online?
- What is Track Your Grub?
- Where is my food?
- Can I change my order after I place it?
- Did my order go through?
- Why do I see multiple charges from GrubHub?
- Does it cost anything extra?
- If this is all free, how do you make money?
- Is your site secure? How can I be sure?
- What about credit card info?
- Can I buy Free Grub or a gift card?
- How can I use my Free Grub code?
- How can I find out how much Free Grub I have remaining?
- What if I lost my Free Grub code?
- What if my Free Grub doesn't cover the cost of my order?
- Do I have to use the entire Free Grub code on one order?
- Help! I have more questions about my Free Grub. What do I do?
- This is too good to be true - what's the catch?
- Y'all offer corporate or business accounts?
- Can I order catering through GrubHub?
Enter your address and we'll show you restaurants near you that offer pickup or delivery. From there, you can easily place your order online or by phone.
Choose from one of our online ordering enabled restaurants, peruse the menu and select the items you'd like to order with a click. If options are required, e.g. pizza toppings, you'll be prompted to choose them. Once you're through with ordering, click the green "Finish Ordering" button on the left and follow the checkout instructions from there.
When you order from one of our Track Your Grub restaurants, you'll receive order updates via text message and through our app. We'll tell you when orders are confirmed, headed out for delivery, ready to be picked up, etc. For some restaurants, we even offer a snazzy map that lets you watch your delivery sail toward your location in real-time. For the text alerts, standard messaging and data rates may apply - reply STOP to unsubscribe.
Check the status of your current order here.
Maybe. If you placed your order in the last five minutes, you can click here to submit a change request. But fair warning - if the restaurant has already started working on your order, they may not be able to change it. The sooner you can let us know, the better off you'll be.
Head here to check the status of your order.
If your order total was adjusted for any reason, you'll see a separate transaction for the correct amount, and the original charge will be voided and disappear after a few days. And if you entered the wrong zip code or a bad CVV, there's also the possibility of a duplicate charge showing up, but it too will disappear in a matter of days.
Nope. It is free to use GrubHub's service to place phone and online orders. We don't add any fees to the prices charged by our restaurants and delivery services.
We thought this might come up. We charge the restaurant a small fee for each order we provide to them. So if you order 7 times from, say, Hank's Ham Shoppe, they will give us 7 tiny chunks of cash.
Nobody sees any of it. Ever. The information is securely transmitted, and your monthly statement will reflect a charge from GrubHub.
Unfortunately, you can't. Free Grub codes are promotional or service credit codes, which are not purchased directly by you, the consumer. Our gift card program is in the middle of being revamped. All previously issued gift cards will still be honored, don't worry.
Free Grub codes may be applied to any restaurant that accepts pre-paid orders. During payment, you simply enter the Free Grub code.
Head here and enter your promo code in the box at the top of the page.
You'll have to pay the rest with a credit or debit card. The remaining balance may not be paid with cash.
Nope, you can use the remaining balance on any future orders. Just be sure to use the same Free Grub code.
No catch. Just standard Free Grub code stuff, read the (very boring) fine print here.
Y'all offer corporate or business accounts?
Absolutely. Your business can get a corporate account courtesy of our colleagues, Seamless. Check out this link to get started.
Can I order catering through GrubHub?
You sure can. You'll need to sign up for one of these corporate accounts that our colleagues at Seamless offer. From there, you'll be all set to fill any ol' occasion with a cornucopia of eats.
I have a question that wasn't addressed!
No worries, we have the answer. Just click here and our Customer Service will cure what ails ye.