Click a question to go directly to the answer
- How do I use GrubHub?
- How do I order online?
- What is Track Your Grub?
- Where is my food?
- Can I change my order after I place it?
- Did my order go through?
- Why do I see multiple charges from GrubHub when I only placed one order?
- Does it cost anything extra?
- If this is all free, how do you make money?
- Is your site secure? How can I be sure?
- What about credit card info?
Enter your address and we'll show you restaurants near you that offer pickup or delivery. From there, you can easily place your order online or by phone.
Choose from one of our online ordering enabled restaurants, peruse the menu and select the items you'd like to order with a click. If options are required, e.g. pizza toppings, you'll be prompted to choose them. Once you're through with ordering, click the green "Finish Ordering" button on the left and follow the checkout instructions from there.
When you order from one of our Track Your Grub restaurants, you'll receive order updates via text message and through our app. We'll tell you when orders are confirmed, headed out for delivery, ready to be picked up, etc. For some restaurants, we even offer a snazzy map that lets you watch your delivery sail toward your location in real-time. For the text alerts, standard messaging and data rates may apply - reply STOP to unsubscribe.
After placing your order, the restaurant confirms that they've received it and adjusts the estimated delivery time if necessary. If you ordered from a Track Your Grub enabled restaurant, you can check your order status in the Your GrubHub section of our mobile app at any time. You'll also receive order updates via text. Otherwise, a delivery estimate has been emailed with your receipt. If the time indicated in the receipt email has come and gone, let us know and we'll find out where your food is.
Maybe. If the restaurant has already started preparing your order, they may not be able to change it. Rule of thumb: the sooner you let us know that you want to change your order, the more likely it is that we can get that order changed.
If you received a receipt via email, the restaurant is hard at work on your order. See, right when you hit the green button, we shoot your order off to the restaurant. We wait for them to confirm it before sending you your receipt. All of this should happen within 10 minutes. If it's been that long and you're still waiting for a receipt, chat us and we'll find out what's going on.
Oh, and don't forget to look in your spam folder.
If your order total was adjusted for any reason, you'll see a separate transaction for the correct amount, and the original charge will be voided and disappear after a few days. And if you entered the wrong zip code or a bad CVV, there's also the possibility of a duplicate charge showing up, but it too will disappear in a matter of days.
Nope. It is free to use GrubHub's service to place phone and online orders. We don't add any fees to the prices charged by our restaurants and delivery services.
We thought this might come up. We charge the restaurant a small fee for each order we provide to them. So if you order 7 times from, say, Hank's Ham Shoppe, they will give us 7 tiny chunks of cash.
Nobody sees any of it. Ever. The information is securely transmitted, and your monthly statement will reflect a charge from GrubHub.
How do I buy Free Grub or gift card?
Unfortunately, you can't. Free Grub codes are promotional or service credit codes, which are not purchased directly by you, the consumer. Our gift card program is in the middle of being revamped. All previously issued gift cards will still be honored, don't worry.
How can I use my Free Grub code?
Free Grub codes may be applied to any restaurant that accepts pre-paid orders. During payment, you simply enter the Free Grub code.
How can I find out how much money is left on my Free Grub code?
Enter your number in the box at the top of this page.
What if I lost my Free Grub code?
No worries. You can email firstname.lastname@example.org or call 877-585-1085 and someone will be glad to help you out.
What if my Free Grub doesn't cover the cost of my order?
You'll have to pay the rest with a credit or debit card. The remaining balance may not be paid with cash.
Do I have to use the entire Free Grub code on one order?
Nope, you can use the remaining balance on any future orders. Just be sure to use the same Free Grub code.
Help! I have more questions about my Free Grub, what do I do?
Some email providers block our emails. That's annoying, but it's not a disaster. All you need to do is email email@example.com or call customer service at 877-585-1085. But before you do that, be sure to check your spam folder.
This is too good to be true, what's the catch?
No catch. Just standard Free Grub code stuff, read the (very boring) fine print here.
I have a question that wasn't addressed!
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