Are You A Restaurant Owner?

Questions about your bill? Need to Update your info?

Call 877–799–0790

Interested in getting orders from GrubHub?

Call 877–805–5081

Email sales@grubhub.com

Click here for more info.

Anything Else

Press Inquiries

Email press@grubhub.com

Business Development Matters

Email bizdev@grubhub.com

Top FAQs

Where is my food?

Within 10 minutes after placing your order, a restaurant confirms the estimated delivery time. We include this estimate in the receipt that we email to you. If that time has come and gone, please chat with us and we'll find out where your food is.

Can I change my order after I place it?

Maybe. It depends on if the restaurant has started preparing your food already. The sooner you chat with us, the more likely it will be that we can change your order.

Did my order go through?

As soon as you click the "Place Your Order" button, your order is sent to the restaurant. We then email you a receipt when the restaurant confirms an estimated delivery time, typically within 10 minutes. Remember to check your spam folder if you still haven't received your confirmation!

What is this charge?

It's an authorization charge. Long story short, we're asking your bank if your account is stocked with at least enough cash to cover the cost of your order. It will disappear in a few days. If you still have questions, email helpme@grubhub.com with the purchase amount, the date of your order and the last four digits of the card you used. You'll hear from us in a day or less.

Why do I see multiple charges from GrubHub.com when I only placed one order?

You will see a separate transaction for the correct amount if your order amount was adjusted for any reason, the original charge will then be voided in 2 – 4 full business days.

See more FAQs