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Jerry's Sandwiches312-604-1847 1045 W Madison St, Chicago, IL |
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Order placed on 10.30.09.GretchenReview | Orders
The food was good, but the logistics of ordering could be a lot smoother. First, the restaurant's online menu doesn't match the GrubHub menu (which is more limited). So if you're placing an order for a group of people, it's a challenge to make sure everyone's ordering things that are actually available on the GrubHub version of the menu. Also, I got a call from Jerry's to say they were out of 2 side choices and one sandwich choice (no meatloaf!), which constituted a large proportion of our group's order. Once we opted for items that were actually *available*, service was relatively quick, and the food was pretty good - it was just a bit of a hassle to get what we wanted (which we actually didn't) and get it to our office.
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Order placed on 9.15.09.TonyReview | Orders
After receiving my order (for 9 people, >$110), I found that the sides we ordered with the sandwiches were mostly wrong. We ordered a number of potato salad sides, apple slices, chips, corn bread, and corn on the cob, we received some bland pasta with pesto and bean salad, instead of the first three. 70% of the sides we ordered were not delivered. When I called, I was told what they list on GrubHub is commonly not actually available, and that sometimes they're too busy to call you and will choose a replacement for you. The manager refused to correct the problem or compensate us in any way (as far as she was concerned, the bean salad nobody wanted, or ate, was of equal value, and thus the same). They did not deliver what we ordered and refused to correct it. Order from them on GrubHub, and it sounds like you can expect to get whatever they feel like giving you, per the manager I spoke to. Complete, epic fail of food and customer service.









