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Pho Basil617-206-3400 177 Massachusetts Ave, Boston, MA |
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Asian , Healthy , Thai , Vegetarian , Vietnamese
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Popular Items
Appetizers
Salad
Soup
Bun (Vermicelli)
Pho
Rice Plates
Banh Hoi
Fried Rice
Stir-Fried Noodle
Curry Dishes
House Specials
Seafood Entrees
Vegetarian Corner
Chef's Specials
Low-Cal Dishes
Side Orders
Beverages
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Order placed on 11.3.09.JesseReview | Orders
The food is excellent and normally the delivery is flawless. But the last time which was on a Saturday night around 8pm. We placed an order for four people. After the delivery, we noticed two items were missing so I called up Grubhub.com regarding the issue. They spoke with the restaurant and they agreed to redeliver within 30 min. The party was almost over by the time the missing items were delivered. I was upset that they couldn't came back sooner since it was a mistake they made, also the delivery guy didn't apologies for the screw up either. Just because it was a busy night for the restaurant, it doesn't excuse them for making mistakes. Of course people are human and mistakes happens every now and then, but at least compensate us for something (like hurry up with the delivery) and show some courtesy. If this incident didn't occur I would have given them a 5 star. But now, it's only worth 3.
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